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FAQ for New Users
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Q - I have not received GPS Tracker quick setup guide along with the product, can I download it form website ?
A - Please visit our support section at info.gpsintegrated.com
- GPS Tracker Quick Setup Guide
- The file attached is the printable version of the GPS Tracker Quick Setup Guide.
Q - I have trouble getting started, where can I call ?
A - Please contact BioEnable Support Department at http://info.bioenabletech.com/Support/contact_support
Q - When I click on Desktop Live Tracking link and open it in Google Earth, it ask for a username and password. I tried to use my account user name and password but it does not work.
A - The user name and password for accessing Desktop Live Tracking link in Google Earth software is different then your account password. please contact BioEnable sales representative to provide you this.
Q - When we access live tracking on Google earth, we always have a line at the beggining of the day somewhere very far away from actual expected location.
A - When device boots up after it is powered off (or wakes up after sleep mode), it usually takes 5 to 8 minutes for it to lock the data received from the GPS satellites. It normally require signals from 3-4 GPS satellite to start giving accurate location but initially when it power up it may only get signal form 1-2 satellites. So initial one or two logs could be away from the original Location.
Q - When we receive the notification emails, the link with wikimaps, is a non working link since they do not have our country mapped out either on satellite nor road view. Can this be changed to use google maps.
A - WikiMapia basically uses GOOGLE for displaying Maps, Moreover WikiMapia allows u to create your Placemarks and Layers on Google Maps, once you Register and Log in to the WikiaMapia , Also It allows you to Link famous Wikipedia with your lPlacemarks, It also shows you the locations created by Other Users, which is more beneficial when Google Does not really have good imagery / Maps for certain Areas. You can enable satellite imagery in wikimapia from its menu, by default it may not be visible.
Also Tracking on Google Maps is already available from our main site (http://track.gpsintegrated.com ), So the basic intention of giving is adding variance to the Google Maps
Q - Microsoft maps has road view activated for our country, is there some way we can create a hybrid map using gmaps satellite view and microsoft´s road view.
A - Intergration of MS virtual Earth is under development and in September we plan to release it as Beta version
Q - What is the BETA link next to live tracking on the dashboard.
A - This link opens a File in GOOGLE EARTH (desktop software from Google), and gives u 1 minute update of the current Vehicle, u can reduce the Refersh time from 1 minute to 30 seconds also. This is the fastest way of checking where your vehicle is. It only shows last location of the vehicle, But this does not show track logs of the Vehicle as done by LIVE TRACKING Link.
Q -What is the line path function on Google earth.
A - This is an option provided by Google Earth to Traverse the path followed by the Vehicle, clicking on the LinePath and then Clicking on PLAY button will start the Movie for the Path travelled by the Vehicle
Q - When we receive the notification emails, the time displayed is not in our time zone it reflects I beleive local time somewhere in India.
A - Will be updated
Q - We would need that when an alarm is generated, an audible alarm accompany the visual one in the dashboard and that this alarm be disabled only when our controller here takes notice of the alarm.
A - Can be customized, we have included this in our Feature requests
Q - We would need to restrict our user from accessing some of the reports generated.
A - Can be customized
Q - We are going to program the units to work with our settings when in country. We would need the necessary steps to accomplish this.
A - Can be provided to international partners
Q - When you host our website, can we also host our company website with you?
A - No We do not host commercial websites
Suppose your commercial website is www.abc.com , then you can ask your hosting company to make a sub domain like track.abc.com that is pointed and hosted at our server. here we only provide login to your customers for seeing reports and maps.
Q- How can i check for latest logs that was recd by carrier on server?
A - When login is made on dashboard and if vehicle is sending logs then it will show waves icon behind vehicle as shown in following picture
Once we click on vehicle picture it will show latest update as per shown in following picture
Q. How should i know that particular device is working at my customer place? is there any way to find out the same
A: On dashboard screen we will get GSM number which is associated with particular device. So we can send SMS to that number with "Acknowledgement delievery" option enabled. so that if sms get delievered to that sim then that means that device is working.
Q. How should i check after how many minutes logs will be updated on server?
A: On dashboard under Quick link section we can click on Transaction History link to check for updates regarding logs that vehicle is sending to server
Once user will click on this link he will get following page
In this link user can enter carrier id to search the logs
Q. How should i set geofence alert for any carrier?
A: User will be required to make login using username and password which is given to him. He should make login in
http://track.gpsintegrated.com/DashBoard.aspx
or to the domain which is assigned to him. (E.g domain name.gpsintegrated.com)
once he will make login it will open dashboard page. On dashboard page he will be required to click on carrier link under Quick link section as shown below
In order to set geofencing click on edit button which will open window where customer can edit the details. Go through following screenshot for the same.
Click on link for Use Google Map. This will open following page.
When user will click on the square, mouse pointer sign will change to (+). and then he can draw the area and click on submit button to send updates to server.
After area is selected it will show that with blue color symbol. once the submit button is clicked, user will be redirected to previous page where he can select the condition when this geofencing alert will be generated. E.g
in geofence attribute he can select:
1. Alert when out: If vehicle crossed geofence area and come out of that then alert will be generated
2. Alert when IN: If vehicle croosed geofence area and come into that area then alert will be generated
3. Alert always: When vehicle goes out of geofence area and comes again into that area then at both time alert will be generated.
After setting any of above type, once save button will be clicked, geofencing area will be set for that carrier.
Q. what are the icons that google earth shows when tracking was done?
A:
This icon will be shown when panic button was activated
This icon will be shown for start 
This icon will be shown for last positionQ.On Dash Board Vehicle is shown connected still unable to get logs ,The updated log data is of old one shown?
Ans. Resending Missed Logs by Device is GSM/GPRS dependent concept
As we know GPRS is add on service provided by GSM operators.
So when we talk about GSM, it includes Voice calling, sms sending/reciveing
and when we talk about GPRS , this means ability to use Internet.
GSM operators need special configurations required to be done at all the base stations to enable that base station to support GPRS, not all base stations are necessary to have GPRS option, so this means there are chances that at some place, only GSM (voice / SMS) work , but GPRS (internet ) does not.
The Missed logs concept is basically , if device is not able to connect to internet (if the mode of communication is only GPRS ), then it stores the data in memory (RAM)(even when GSM is available but GPRS is not) .
"(if the mode of communication is only GPRS )" , this is mentioned here because our device is not in-corporate with SMS Facility, when NO GPRS is available, so there is only ONE WAY with which device can send logs, and that is GPRS
So if we enable SMS when there is NO GPRS , then the device will
1] first check if GPRS is available, if yes then send data thru GPRS
2] Else if GPRS is NOT available , then it will check for GSM availability, and send the data thru SMS
3] Else if GPRS and GSM both are NOT Available, then it will store the Logs in RAM, for sending later when anyone of them is Available.But as the Device presently Don't support SMS at all .So as device has stored the logs in it’s RAM and now when it comes back in Area where GPRS is enabled in the Base Station then the device is able to connect to INTERNET, and it sends all the saved logs.
{PLS NOTE:
In configuration of devices ,It is generally set SMS+GPRS mode in utility.As presently not supported by unit Hence this is keept disabled, so SMS is not used when GPRS is failed .Also see that Even Device is not in coverage the symbol of Vehicle shows connected in Software & if server unable to recive data within three Day's their is a Cross symbol in front of it.It is very much essential to keep always battery full i.e with charger for charging.
Q. what do you mean by last log status on Dashboard ?
Ans. The last log status reveals whatever update done on your Dashboards.The logs present on the map are according to the last updates status.If the network goes Device will not send any logs and status will not be updated . As seen on Dashboard above same thing noted in GMap/VE map also.
Q.Is the unique name to vehicle possible in all three i.e Ve maps ,Google Map ,Beta Live Tracking ?
Ans . Yes .In all three the assigned name for the carrier ID remains unique please refer to snaps provided on the link .
Q. Why session Mileage report not present ?
Ans. As session mileage Report not useful , Hence not provided.The other reports are available as provided in the link.
Q. What is "ResendinMissed Logs" By Device Concept ?
The Missed logs concept is basically,if device is not able to connect to internet(if the mode of communication is only GPRS ), then it stores the data in memory (RAM) and whenever device will comes back in Area where GPRS is enabled in the Base Station then the device is able to connect to INTERNET, and it sends all the saved logs.
{PLEASE NOTE: If Device is restarted in between then all such logs will be deleted, as these logs are saved in RAM not in FLASH}
Q. How user can change his Email Id for alert ? On Dashboard there is link for Email Service. On this page settings are provided for Alert Email Id.
1.End User can change this Email Id for there.
2.If he don't want any more Email Alerts Notification , he can uncheck the check box provided there.So he will not get any Email for alerts for his vehicles in future ,until he again activate the service by checking that check box.
Q.
Although sim is activated with GPRS logs are not comming to server. Is
there any settings required to be checked in sim ? If
sim card that was used in device is having pin number then it gives
problem for sending logs to server. So always make sure from service
provider that pin number should be disabled for the sim.
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Last modified 2008-08-21 15:03
Passenger Information System For Railways By BioEnable Technologies
